Creighton Spencer

What is your operation telling you

Check anything that sounds familiar, then size it. You'll get a read on where the gap likely sits, what it's costing in time, and where I'd start. It takes about two minutes, and nothing you enter leaves this page.

What are you seeing

How big is it

People working around the gap40

Time lost per person, per workday20 min

Workarounds, double entry, chasing answers, waiting on the one person who knows.

Loaded cost per hour$40

Wage plus benefits and overhead. A common rule of thumb is about 1.3 times the hourly wage.

Where are you with it

We don't know why it's happening We know what's wrong. It needs fixing. We need someone to own it

Your readout

Check what you're seeing to draw your gap.

Time cost of the gap

$133,000a year

About 3,300 hours, or roughly 1.6 full-time people.

(40 people × 20 min ÷ 60) × $40/hr × 250 workdays. Time only. Rework, errors, turnover, and compliance exposure aren't counted, and they're often larger.

Where the gap likely sits

Design

Ownership

Visibility

No pattern yet

Each item in step 1 points to a different kind of gap. Check the ones that apply and the pattern will show here.

Where I'd start

Diagnose the problem

Pick where you are with it in step 3 and I'll suggest a starting point.

Talk through this result

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