0 downtime
A go-live that kept operations running
End-to-end delivery of a dual-platform SaaS rollout during a live ~$33M campus modernization, with 95%+ adoption.
Operations / Workflow / Implementation
I help organizations close the operating gap
When a rollout stalls, a new system goes unused, or results depend on who’s working that day, I find where the work is breaking, fix it with you, and make sure it holds.
Run the Operating Gap CheckLet’s talk
95%+User adoption
0Operational downtime at go-live
80% → 100%Audit performance
20%+Increase in revenue capture
Where I help
When the plan and the work stop lining up
Operating leaders
Managers have become the integration layer. Workarounds are keeping things moving, but nobody has time to fix the cause.
Find the right starting pointTechnology teams
The system is live. The value isn’t. I help connect the rollout to the workflows, people, and ownership it needs to work.
Move the implementation forwardSelected results
What changed in live operations
100%
Audit performance across locations
Scores rose from 80% to 100%, with four deficiency-free CMS surveys across a $15M+ multi-site portfolio.
20%+
Workflow changes tied to economics
Revenue capture increased 20%+ while food cost declined 5% after meal-plan and table-turn workflows were redesigned.
Built from the operating side
I was the customer on the other side of the go-live
For more than 25 years, I’ve been accountable for live operations, large teams, multi-site performance, and technology implementations. I know the work has to hold after the implementation team leaves.
More about my experienceWhat is taking more effort than it should
Tell me what’s happening, what should be happening, and where you think the gap is.
Let’s talk